At Sperrryego Store, we believe bold fashion should come with complete peace of mind. Whether you’re rocking our statement crop tops or turning heads in our daring cut-out dresses, we’ve got your back with straightforward shipping and hassle-free returns.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to get your fashion-forward pieces to you:

Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking

Free Shipping

  • Available on orders over £50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some remote areas and parts of Asia.

Our Hassle-Free Returns Policy

Not 100% in love with your purchase? No problem! We accept returns within 15 days of delivery for most items.

Return Eligibility

To qualify for a return:

  • Items must be unworn, unwashed, and in original condition
  • All tags and labels must be attached
  • Original packaging should be included where possible

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Earrings and other pierced jewelry
  • Swimwear with hygiene seals removed

How to Return an Item

Follow these simple steps:

  1. Email our style squad at [email protected] with:
    • Your order number
    • Return request details
    • Reason for return
  2. Pack your items securely in the original packaging
  3. Include the completed return form (see template below)
  4. Ship to:
    Sperrryego Store Returns
    54 Castle Street
    Newry, GB CH3E 5TB

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Hello Sperrryego Team,

I’d like to return/exchange the following item(s) from my order #[Your Order Number]:

  • Item Name: [e.g., “Black Cut Out Dress”]
  • Size: [Original Size]
  • Reason: [e.g., “Size too small”/”Changed mind”]

Please advise next steps.

Best,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Exchanges

Want a different size or style? We offer free exchanges within 15 days:

  • Follow the same return process above
  • Clearly state you want an exchange and specify your preferred item/size
  • We’ll ship your new item once we receive your return

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your original payment method will be credited (Visa, Mastercard, JCB, or PayPal)
  • Shipping costs are non-refundable (except for faulty items)

International Returns

For our global fashionistas:

  • You’re responsible for return shipping costs
  • We recommend using a tracked service
  • Customs fees are non-refundable

Need Help?

Our style-conscious support team is ready to assist at [email protected]. We typically respond within 24-48 hours.

Now that you’re clued up on shipping and returns, why not browse our latest collection of bold mini dresses and statement skirts? Shop New Arrivals