At Sperrryego Store, we want you to shop our statement-making pieces (from those eye-catching crop tops to daring cut-out dresses) with total confidence. If your order doesn’t spark joy, our hassle-free returns policy has you covered.

TL;DR: 15 days to return, free exchanges, refunds processed in 3-5 business days. Keep tags attached and that bold fashion energy flowing.

OUR RETURN POLICY

We accept returns within 15 days of delivery for most items (see exceptions below). To be eligible:

  • Items must be unworn, unwashed, and in original condition
  • All tags and labels must be attached
  • Original packaging should be included where possible

HOW TO RETURN AN ITEM

Follow these steps to initiate your return:

  1. Email our style squad at [email protected] with your order number and return request
  2. Pack your items securely in the original packaging
  3. Include the completed return form (see template below)
  4. Ship to:
    Sperrryego Store Returns
    54 Castle Street
    Newry, GB CH3E 5TB

RETURN REQUEST TEMPLATE

Subject: Return Request for Order #[Your Order Number] Hello Sperrryego Team, I’d like to return/exchange the following item(s) from my order #[Your Order Number]: – Item Name: [e.g., “Black Cut Out Dress”] – Size: [Original Size] – Reason: [e.g., “Size too small”/”Changed mind”] Please advise next steps. Best, [Your Full Name] [Your Email Address] [Your Contact Number]

EXCHANGES

Want a different size or style? We offer free exchanges within 15 days:

  1. Follow the same return process above
  2. Clearly state you want an exchange and specify your preferred item/size
  3. We’ll ship your new item once we receive the return

REFUND PROCESS

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your original payment method will be credited (Visa, Mastercard, JCB, or PayPal)
  • Shipping costs are non-refundable (except for faulty items)

NON-RETURNABLE ITEMS

For hygiene reasons, we cannot accept returns on:

  • Earrings and other pierced jewelry
  • Swimwear with hygiene seals removed

(Note: This exception list was determined based on common e-commerce practices as no specific non-returnable items were mentioned in the provided content.)

INTERNATIONAL RETURNS

For our global fashionistas (excluding Asia/remote areas):

  • You’re responsible for return shipping costs
  • We recommend using a tracked service
  • Customs fees are non-refundable

QUESTIONS?

Our style-conscious support team is ready to help at [email protected]. Response time: 24-48 hours.

Now that returns are sorted… back to browsing those bold mini dresses and statement skirts? Shop New Arrivals